The purpose of this policy is to explain how Wood Communications collects, protects, and uses personal data. Wood Communications is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Wood Communications Collect?
Wood Communications needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected may include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Wood Communications also has access to personal data that is generated over the Network utilised by Wood Communications services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Wood Communications may also collect financial information about Wood Communications customers and end users from third parties to enable Wood Communications to assess its risks and contact information about organisations Wood Communications considers may be interested in Wood Communications products and services.
3. How Does Wood Communications Obtain Personal Data?
Wood Communications obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered via the Wood Communications website); and directly from the Network utilised by Wood Communications services.
4. How Does Wood Communications Use The Personal Data It Holds?
4.1 Providing and Improving the Wood Communications Service
Most of Wood Communications ‘ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Wood Communications may also use personal data to improve on the level and type of service Wood Communications offers to its customers. As part of this interest in improving the service provided Wood Communications may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Wood Communications may from time to time inform its customers, end users and potential customers about Wood Communications and Wood Communications affiliate products and services and other information Wood Communications feels may be of interest.
Customers and other recipients of information from Wood Communications may indicate at the time they first place an order with Wood Communications whether or not they wish to receive such information or at any later time by simply contacting Wood Communications.
5. Does Wood Communications Transfer Personal Data Overseas?
As Wood Communications uses the third-party service MailChimp to collect and process details for the purpose of sending relevant information, details may be held on their secure servers. Please see their Privacy statement here https://mailchimp.com/legal/privacy/. Wood Communications uses a third-party accounting service based entirely in the United Kingdom.
6. To Whom Does Wood Communications Disclose Personal Data?
Wood Communications does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Wood Communications is under an obligation by law to disclose personal data or where Wood Communications has contracted with third parties to assist in providing services to Wood Communications customers such as for delivery, installation and systems support services.
7. How Does Wood Communications Protect the Personal Data it Holds?
Wood Communications takes customer confidentiality and security very seriously. Wood Communications has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Wood Communications. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Wood Communications will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Wood Communications Acceptable Use Policy (http://www.woodcom.co.uk/acceptable-use-policy.html).
8. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Wood Communications specific rights to access and rectify personal data held about them. These include the right to:
- Obtain from Wood Communications, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
- Request the deletion of personal data except where retention is required by law; and / or
- Rectification of personal data which is inaccurate
- As explained in paragraph 4.2 above to object to any unsolicited information sent by Wood Communications regarding promotions or new products and services.
To request deletion of your personal data please contact us or telephone 01590 608123 during office hours. If you feel that you have been unsatisfactorily dealt with in this matter, you should take it up with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or online at https://ico.org.uk/global/contact-us/
9. Data Retention
If your data is being held by Wood Communications as a Data Controller, or on behalf of Wood Communications by any Data Processors, as below.
- Wood Communications will keep customer data for five years for tax liability purposes as required by law.
- Wood Communications will keep data as part of a legally binding contract for six years as required by law.
- Wood Communications will keep data given by consent for a period of up to one calendar year, after which time it will be deleted, or additional consent will be sought.
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Telephone 01590 608123 or fill in the contact form to contact us on the above.