Covid-19 Tech and Web Support

IT Support

Internet
If you are experiencing issues with your Internet connection then it may be possible for me to investigate remotely by looking at the router via Zoom or Skype or FaceTime if you have any of those on a mobile phone with a signal. Otherwise, we can try to talk through a few common issues over the phone.

Computers/Laptops/Tablets
I can use remote access software to access almost all computers and laptops and some of the most modern tablets, so I can make changes to settings and configuration from my office. Assuming your device can start up, I can probably connect to it, with your permission, of course.

Wi-Fi
If you have a computer connected by a cable, it may well be possible to connect and diagnose problems with Wi-Fi. If not, then we can always talk through some of the more common Wi-Fi problems.

Charges
There is a charge of £25 for every online consultation lasting up to 30 mins. If it takes longer, then you will be charged at a rate of £50 per hour but you will only be charged for the actual time spent. Payment is strictly by credit or debit card or by bank transfer, I regret I cannot accept postal payments of cash or cheque at the moment.

Website Support

I specialise in WordPress websites but can work with websites built on another framework.

Websites
If you need to make changes to your website but can’t contact your designer, or don’t have a designer and don’t know how to do what you want to, get in touch and I can take a look and let you know how I can help.

If your website is not performing as you would like, I can identify what the issues are and make recommendations as to how to fix it. If it is your host that is the problem, you can move to my hosting service.

If your website design is dated, I can suggest simple fixes to update the look and feel and, if you wish, apply them for you.

If you don’t have a functioning website, I can set one up for you, if the cost is an issue then I can use a template which simply needs your details, text and images dropped into it. This is cheaper than designing a website unique to you.

Online Payments
If you have goods or a service that you want to put online, you will need some way of taking payments online. I can help you set up PayPal or preferably Stripe to take card payments.

Call 01590 608123 between 10 am and 5 pm or fill in my contact form